Senior Manager, AMER Operations
Sony Interactive Entertainment
Remote · Remote - CA · USD 164,600-247,000 · 12+ years experience · Remote · Posted Oct 19, 2026
At a glance
- Experience
- 12+ years experience
- Workplace
- Remote
- Location
- Remote · Remote - CA
- Salary
- USD 164,600-247,000 · Base salary
About the role
- The Senior Manager, Operations will be responsible for leading logistics and warehousing activities across the AMER region (US, CAN, LATAM) for Sony Interactive Entertainment.
- This role ensures PlayStation products move efficiently, reliably, and compliantly through the end-to-end regional supply chain.
Responsibilities
- Lead all AMER logistics and warehousing operations, ensuring inbound, warehouse, and outbound activities are delivered safely, accurately, on time, and to the required service level.
- Partner closely with the Japan Logistics group to manage inbound transportation from factory, creating resilience across supply routes, shipment planning, issue management, and operational execution.
- Ensure destination activities from port into warehouse are completed on time and correctly, including coordination with freight partners, customs teams, port operations, and warehousing providers.
- Oversee warehouse operations across AMER, ensuring service providers deliver efficient, cost effective, resilient, and agile fulfilment capability for both B2B and B2C channels.
- Manage outbound transportation performance to deliver On Time In Full across retail, distributor, eCommerce, and PlayStation Direct customer requirements.
- Lead logistics and warehousing partner performance management, ensuring partners meet agreed service levels, cost expectations, operational standards, and business commitments.
- Work cross-functionally with Planning, Commercial, D2C Operations, Finance, Customer Service, and regional market teams to ensure operational plans are aligned to demand, customer needs, launch activity, and business priorities.
- Drive continuous improvement across cost, service, resilience, agility, warehouse productivity, transport performance, and operational ways of working.
- Lead the Logistics Operations and Warehouse Operations teams.
- Establish clear governance, KPIs, reporting, and escalation routines across logistics and warehousing.
Requirements
- 12+ years’ experience in logistics, warehousing, supply chain operations, transportation, fulfilment, or a related field.
- Strong experience managing regional logistics and warehouse operations across complex supply chains.
- Experience working with inbound freight, port-to-warehouse activity, 3PL warehousing partners, and outbound transport providers.
- Strong understanding of B2B and B2C operational requirements, including retail fulfilment, eCommerce, and direct-to-consumer delivery.
- Proven ability to manage service partners against cost, service, resilience, and performance expectations.
- Strong leadership experience, with the ability to manage operational teams and influence cross-functional partners.
- Excellent analytical and problem-solving skills, with a focus on continuous improvement and operational control.
- Strong stakeholder management skills across Logistics, Planning, Commercial, Finance, Customer Service, D2C, and regional teams.
- Excellent written, verbal, and presentation skills.
Preferred qualifications
- BA/BS in Supply Chain, Logistics, Operations, Business, or another related field preferred.
Benefits
- Medical
- Dental
- Vision
- Matching 401(k)
- Paid time off
- Wellness program
- Employee discounts for Sony products
- Bonus package
Workplace
- Remote location with flexible hybrid working policy
