Senior Manager, Content & Knowledge Architecture
California, United States, Oregon, United States · California · Oregon · Washington · USD 196,000-245,000 · 5+ years experience · Posted Oct 19, 2026
At a glance
- Experience
- 5+ years experience
- Location
- California, United States, Oregon, United States · California · Oregon · Washington
- Salary
- USD 196,000-245,000 · Base salary
About the role
- The Senior Manager, Content & Knowledge Architecture will lead the discipline of content engineering to design, structure, and manage content at scale.
- This role oversees taxonomy, ontology, content tooling, and AI-focused optimization to ensure information is consumable across various surfaces and applications.
- The position involves leading and developing teams while partnering with Product and Engineering to align knowledge systems with company-wide priorities.
Responsibilities
- Define and champion the discipline of content engineering and establish standards for knowledge structure and delivery.
- Own the roadmap for metadata, taxonomy, and information architecture.
- Partner with Product and Engineering to prioritize tooling investments for content quality and efficiency.
- Establish governance frameworks for content creation, review, and publishing workflows.
- Define metrics and reporting to track content health, coverage, and performance.
- Lead and develop managers and senior team members, including hiring and performance management.
- Define roles and ownership across taxonomy, ontology, tooling, and content operations.
- Set priorities and allocate resources across group programs and roadmaps.
- Build strategic relationships with senior leaders across Product, Engineering, Analytics, and Design.
- Coach managers on team design and career development.
Requirements
- 12+ years of progressive experience in content strategy, content operations, or knowledge management.
- 5+ years of managing managers with a track record of developing high-performing, distributed teams.
- Hands-on experience with content systems, taxonomy, and information architecture at scale.
- Advanced degree in a relevant discipline (Computer Science, Information Science, Technical Writing, or similar) or equivalent practical experience.
- Deep expertise in AI/ML applications in content operations.
- Expert knowledge of content management systems and authoring tooling.
- Technical fluency to partner with engineers on system architecture, data structures, and retrieval mechanics.
- Proven ability to build and present business cases to VP/C-level stakeholders.
- Must be based in California, Washington, or Oregon.
Preferred qualifications
- Experience in customer support, contact center operations, or a similar global service organization.
Benefits
- Bonus
- Equity
- Benefits
- Employee Travel Credits
Workplace
- Must be based in California, Washington, or Oregon to conduct work.
Skills
- Content Strategy
- Content Operations
- Knowledge Management
- Taxonomy
- Ontology
- Information Architecture
- AI/ML
- Content Management Systems
- Authoring Tooling
- System Architecture
- Data Structures
