Senior Manager, Product Success, T:0

US - San Francisco · Full-time · Hybrid · Posted Oct 15, 2026

At a glance

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.
We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

As a Senior Manager, Product Success, you are the architect of our customers’ operational success from day zero in a high-impact, 0-1 role.
You will wield your accounting expertise to work with customers, configure autonomous systems to match deep financial logic, and partner with our Product and GTM Teams to build our deployment playbook.

Deploy & Configure AI Financial Agents: Go deep into the technical setup by partnering directly with founders, accountants, and mid-market Controllers to translate complex accounting policies (like ASC 606) into automated logic.
Directly configure, test, and tune our AI agents and account structures to map flawlessly to their specific business rules and data pipelines.
Drive Onboarding Strategy & Playbooks: Run evidence-based tests to identify friction points across varying customer sizes—from agile, founder-led startups to established mid-market clients—building the scalable, repeatable frameworks that dramatically accelerate "Time to Value".
Bridge Product and Commercial Teams: Act as the ultimate internal customer advocate by collaborating cross-functionally with Product and Engineering to make sure the voice of the customer is represented in product workflows.
Master Customer Jobs-to-Be-Done: Become a product expert and understand how our customers can best succeed by tracking usage, proactively mitigating risks, identifying expansion triggers, and driving long-term platform adoption.

Technical Accounting Fluency: A strong background in accounting or finance, with a solid grasp of revenue recognition (ASC 606) and how modern ERPs work.
Customer-Facing Ownership: Strong experience or desire to work directly with our customers in customer success, implementations, technical account management, or product operations where you’ve used your accounting background.
Owner & Value-Driven Mindset: Exceptional organizational skills with a proven track record of managing complex stakeholder environments and hitting aggressive delivery deadlines.
AI-Maximalist: A deep passion for emerging technology and understanding how to prompt, configure, and optimize autonomous systems to handle deterministic, complex financial rules.

CPA license or heavy experience auditing (e.g., Big 4) or managing revenue and accounting.
Data Proficiency: The ability to independently navigate analytics platforms to interpret platform health, onboarding data, and user behavior.