Senior Manager, Rider Onboarding and Compliance
London, United Kingdom - Deliveroo · Full-time · Posted Sep 29, 2026
At a glance
- Employment
- Full-time
- Location
- London, United Kingdom - Deliveroo
About the role
- The Senior Manager, Rider Onboarding and Compliance leads a centralized, global function responsible for onboarding new applicants and maintaining rider compliance.
- This role sits within the Rider Support Centre and focuses on optimizing rider retention and satisfaction by ensuring the right rider hours are available in the right areas.
- The position involves managing distributed in-house teams across the UK and India, as well as external outsource vendor partners.
Responsibilities
- Own and execute the global rider onboarding and compliance strategy.
- Lead, coach, and scale a multi-layered operational team across the UK and India.
- Manage outsource vendor partners, holding them accountable for performance and capacity.
- Plan and execute major projects including onboarding pipeline standardisation and compliance process redesigns.
- Collaborate with Legal, Policy, and Data Science teams on strategic initiatives.
- Develop forecasting and capacity models to manage end-to-end team resourcing.
- Act as the primary rider advocate to resolve complex escalations.
- Leverage new tooling and automation to drive operational excellence.
Requirements
- Significant experience leading multi-layered, multi-site teams in a fast-paced environment.
- Hands-on capability in managing external outsource vendor partners.
- Strong commercial and analytical skills with demonstrated ability to build forecasting models.
- Proven ability to partner with Legal, Policy, and Data Science teams.
- Track record of implementing process changes, automation, and tooling to lift efficiency.
Workplace
- Includes management of a 30+ person team based in India.
Skills
- Operational Leadership
- BPO Management
- Capacity Planning
- Change Management
- Stakeholder Management
- Compliance
- Forecasting
