Senior Order Management Analyst

San Francisco, CA • New York, NY • United States · US · Remote · Posted Oct 14, 2026

At a glance

Order Management sits at the center of how Figma turns contracts into revenue, with every deal closed by the Sales team passing through this group before being invoiced.
As part of the Revenue Operations team within Accounting, the role owns order form review, invoicing, and billing support for a global customer base.
This is a builder's seat to take on complex orders while helping shape how orders get processed, reviewed, and automated as the company scales.

Own the order process end to end — from contract review and order entry through to invoicing — processing orders accurately and within SLA, including our most complex work with validation for completeness, accuracy and policy compliance
Serve as a go-to resource for Sales and Support on billing and invoicing questions, and partner with cross functional partners to investigate discrepancies and booking blockers across systems — following up to conclusion
Detail-review routine orders processed by other analysts and our BPO partners, identifying error patterns and driving them to resolution
Play a key role in UAT for new products, SKUs, pricing models, and billing system releases — writing and executing test scripts, running end-to-end tests from order through billing, documenting bugs clearly, and working with cross functional partners to resolve
Support month-end and quarter-end close, including reconciliations, accruals, and data integrity across systems, while maintaining SOX controls, audit documentation, and the SOPs and test cases your areas run on
Take ownership of ad-hoc projects related to process improvement, system upgrades, or controls enhancements across the order-to-cash lifecycle

3+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company
Hands-on experience with Salesforce (RLM or CPQ), an ERP such as NetSuite, and a payment processor such as Stripe
Clear understanding of how order entry decisions flow downstream into billing and revenue
Advanced Excel and Google Sheets skills — pivots, XLOOKUP, reconciling large datasets across systems — and comfort with data query tools
Exceptional attention to detail and a track record of producing quality work under quarter-end pressure, with excellent written and verbal communication across finance and non-finance audiences