Senior Product Manager

Remote US Remote Mexico · Mitratech US · USD 130,000-160,000 / year · 5+ years experience · Remote · Posted Oct 13, 2026

At a glance

Mitratech is seeking a Senior Product Manager to own the customer problem of keeping a growing, multi-location workforce compliant with policies, notices, and training.
Primary product responsibilities include Handbooks and compliance learning, with a workflow scope covering Multi-State and Jurisdiction Management and Onboarding.
The role involves owning the experience across direct products, partner platforms, chat, and authorized agents calling the Intelligence Core.

Be the person in the company who knows the most about how a multi-location employer, an HR generalist, a broker account manager, and a PEO team actually keep policies and training current today, and where that work breaks
Maintain a living view of buyer, user, approver, and accountable owner for each job in your scope, across direct and partner channels
Set the outcomes we are aiming for and hold the team to them
Run a continuous discovery cadence including weekly conversations with employers, HR practitioners, brokers, PEOs, and our own HR experts, plus regular review of sales and support call evidence
Turn what you learn into explicit, testable assumptions, labeling what we know, what we assume, and what the evidence supports
Collaborate with Product Design to validate solutions with prototypes and small experiments before committing engineering capacity
Partner with the persona and research work already underway so the team shares one picture of the customer
Design handbook and training experiences with Foundations counterparts that gather employer context once and apply cited guidance and expert review
Define where an agent can act, where a human must approve, and where a question routes to a licensed expert
Write product requirement documents and decision documents that engineering, design, and content experts can act on

5+ years of product management experience in B2B SaaS, with at least 3 years owning a product area end to end
A demonstrated practice of continuous customer discovery
Experience serving two or more distinct audiences for the same product and designing for the tension between them
Track record of writing product requirements and decision documents that engineering, design, and compliance experts could act on without a follow-up meeting
Comfort defining and defending success metrics, then changing course when the data says to
Experience working alongside subject-matter experts where the product has to be right, not just shipped
Strong collaboration with engineering, design, and data science in agile environments, including shaping AI-assisted or agentic experiences with clear human review points
Bachelor's degree or equivalent experience

Experience with HR technology, compliance technology, or regulatory products
Experience with API-delivered, embedded, or partner-distributed products
Experience with document generation, policy or content management, learning management, or workflow products where correctness and version history matter
Familiarity with multi-jurisdiction requirements in HR or a comparable regulated domain, or a demonstrated ability to get deep in one quickly