Senior Product Specialist

Hyderabad, Telangana · Hyderabad · 4-8 years experience · Remote · Posted Oct 14, 2026

At a glance

Zenoti is seeking a Senior Product Specialist to work with customers to define requirements and help them adopt Zenoti solutions.
The role involves driving demos, walk-throughs, solution reviews, and setting up proof of concepts and pilots for high-priority and large customers.

Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
Drive demos, walk-through and solution reviews with customers.
Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
Configure Zenoti to meet customer business scenarios.
Identify risks based on current product capabilities; define and implement mitigation plans.
Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
Align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives.

4-8 years of experience in Implementation and support of Enterprise products.
Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
Proven fast learner of enterprise applications, experience in implementing cloud solutions.
Proven successful track record in large scale enterprise implementations involving integrations using API's and web services, data analysis/ data migrations.
Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
Ability to manage and work across multiple projects and experience working with remote teams across different timezones.
Strong ability to demo/train and deliver excellent customer presentations.
Strong logical, analytical and problem-solving skills.
Open to travel on short notice to customer locations when required.

In this customer-facing role, you will need to align working hours to overlap customer timezone.
Open to travel on short notice to customer locations when required.