Senior QA Engineer (IVR)

India - Pune · Hybrid · Posted Sep 28, 2026

At a glance

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

This role focuses on ensuring the quality of CCaaS solutions through manual testing, API and IVR validation, client portal testing, and support for daily client change requests, version upgrades, and system standardization activities.
You will collaborate with cross-functional teams to deliver reliable, high-quality products.

Handle daily client change requests, client version upgrades, capacity management, and system standardization activities
Perform product testing, including functional, regression, integration, API, and IVR call flow testing
Design, create, and execute test cases and test scenarios
Validate API integrations using SOAP UI, ReadyAPI, or similar tools
Test end-to-end client portal builds and web-based applications
Identify, log, track, and verify defects through resolution
Validate backend data using basic SQL queries
Collaborate with cross-functional teams to ensure product quality and timely releases
Maintain testing documentation and support continuous quality improvements