At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Bengaluru
About the role
- As a Senior Quality Engineer at Vendavo, you will be the functional lead between the product release and the customer's business.
- You own the test scope for each customer upgrade, resolve gaps between the new release and how the customer works today, and lead customer walkthroughs of what changed.
- You collaborate with Professional Services, Support, and Product teams to ensure successful customer upgrades and updates.
Responsibilities
- Own the scope of test cases for customer upgrade and update projects, based on the release's delta features and the customer's configuration and customizations.
- Identify and resolve business gaps introduced by a release, document each gap, agree on a fix or workaround with Product and Engineering, and track it to closure.
- Lead walkthroughs and demos of delta features for customer teams, and answer functional questions during UAT.
- Produce delta-feature decks and recordings, and keep them in the customer's shared site.
- Triage issues raised in testing, such as failed jobs, calculation mismatches, and access problems, write clear tickets with steps to reproduce, and follow them to resolution.
- Judge go-live readiness including test coverage, sign-off criteria, and cutover steps, and flag timeline risks early to the customer and to leadership.
- Present status and risks in the weekly customer touchpoints, and act as the escalation point for functional issues.
- Mentor analysts and run structured knowledge transfers when team members change.
Requirements
- 5 to 8 years as a business or functional analyst on enterprise software, ideally SaaS, pricing, or rebate and contract management.
- Proven record of leading UAT and customer upgrades from test planning through go-live.
- Deep understanding of finance workflows such as invoicing, rebates, chargebacks, and payments.
- Comfortable with Jira and ticket-based support processes.
- Strong presentation skills with both technical and business audiences, including senior customer stakeholders.
- Clear written communication, and the ability to work across time zones.
Preferred qualifications
- Experience with Model N or similar life sciences and high-tech revenue management products.
- Familiarity with ERP integrations such as Oracle.
- Prior experience mentoring or leading a small team.
Benefits
- Professional growth and Development opportunities
- Flexible working hours
- 4 recharge days
- High-end laptop (Windows or Mac)
- Competitive pay and bonus
- 18 vacation days in a year in addition to 15 days Sick Leave/ Casual leave per calendar year
- 16 hours of paid volunteer time off per year
- 26 weeks of paid maternity leave and 10 days of paid paternity leave
- 12 wellness leaves for women employees
- Health Insurance of up to 7 lacs for self, spouse, 4 dependent children, and parents
Skills
- Jira
- Oracle
- Model N
- SaaS
