Senior Strategic Implementation Specialist - Americas

Remote · Full-time · Remote · Posted Oct 15, 2026

At a glance

As an Implementation Specialist at Ashby, you will manage and execute the end-to-end implementation of the solution for new customers in the Strategic segment.
You will develop and execute implementation plans to ensure a positive customer experience, expedited time to value, and a strong foundation.
Part of the growing Professional Services team within Ashby's Customer Success organization, this role plays a key part early in the customer journey.

Manage and execute the end-to-end implementation of Ashby’s solution for new customers
Work directly with customers in the Strategic segment, predominantly Enterprise
Develop and execute implementation plans to ensure a positive customer experience and expedited time to value
Support customers to help them get up and running swiftly with Ashby
Advise customers on best practices specific to their usage of software to ensure optimal value
Proactively address thematic customer opportunities and improve processes accordingly
Partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress

Extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS org
Strong understanding of complex, configurable B2B SaaS products and their technical intricacies
Experience navigating change management processes and helping customers adapt to new systems and a refreshed approach
Ability to travel <10% as needed for strategic customer engagements
Work effectively in a remote-first setting

Competitive compensation
10-year exercise window for stock options
Unlimited PTO with four weeks recommended per year
Twelve weeks of fully paid family leave in the US
Generous equipment, software, and office furniture budget
$100/month education budget with more expensive items covered with manager approval