Senior Support Engineer

PL-Warsaw-Lixa C · 2+ years experience · Full-time · Onsite · Posted Sep 23, 2026

At a glance

Snowflake is seeking a Senior Support Engineer to develop business relationships, integrate activities, and ensure successful implementation and support of project efforts.
The role involves working with local department managers to analyze and resolve technical issues and providing global support by managing tickets within the ET Service Management Ticketing System.

Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts
Work with local department managers to analyze and resolve technical issues, and recommend solutions for changing needs
Provide global support by managing tickets within our ET Service Management Ticketing System (ServiceNow), including knowing when to escalate priority issues
Follow standard operating procedures and quickly redirect problems to the appropriate resources when needed
Develop, document, and implement standard operating procedures and customer service guidelines for remote ET support, and pass them down to the Level 1 help desk
Actively participate as a global ET member and contribute to global projects
Provide local A/V and video collaboration (Zoom) support
Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls
Maintain local inventory accuracy and coordinate equipment
Prepare new hire hardware for deployment

5+ years of experience supporting information technology infrastructure
2+ years of experience providing executive-level support
Strong experience with Mac OS systems at the user level
Experience with change control policies and procedures
Experience administering small-size corporate server rooms
Experience with Zoom, Slack, Okta, Confluence, JIRA, and ServiceNow
Office 365, Google Workspace, Jamf, and Active Directory administration
Strong troubleshooting and problem-solving skills, with resiliency in the face of continual change and the ability to handle high demands
Demonstrated ability to manage and prioritize multiple issues with minimal supervision, plus excellent organizational skills, a teamwork approach, and the ability to act independently to solve problems
Excellent oral and written communication skills with strong interpersonal skills