Senior Support Specialist/Customer Success, Desktop Perplexity (London, Belgrade, Berlin)
London · Belgrade · Berlin · 3+ years experience · Full-time · Hybrid · Posted Oct 5, 2026
At a glance
- Experience
- 3+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- London · Belgrade · Berlin
About the role
- We are seeking talented Customer User Support to join our team and support users of our desktop apps.
- In this role, you will help users solve challenging technical issues and maximize value from our AI-native browsing experience.
- As a key member of our technical team, you will provide expert guidance to both users and internal teams while driving improvements to customer journeys, in-product workflows, and support processes.
Responsibilities
- Serve as the dedicated technical resource for desktop browser users, providing troubleshooting assistance and guidance on optimal use of the platform.
- Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse.
- Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed.
- Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
- Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser.
Requirements
- 3+ years of experience in technical support engineering roles, with a focus on application development.
- Proven ability to identify technical pain points in both our solutions and our customers’ implementations.
- Experience leveraging AI tools to optimize workflows and improve team efficiency.
Preferred qualifications
- Strong track record of building relationships with customers and cross-functional teams to drive performance improvements.
- Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success.
- Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively.
- Preference for deep-dive projects that involve chasing down problems and understanding diverse use cases.
