Senior Technical Account Manager - Customer Success (EMEA)
Remote · Full-time · Remote · Posted Sep 30, 2026
At a glance
- Employment
- Full-time
- Workplace
- Remote
- Location
- Remote
- Visa sponsorship
- Visa sponsorship not offered
About the role
- The Senior Technical Account Manager (EMEA) acts as a strategic partner and trusted advisor, blending relationship management with deep technical platform expertise.
- This role focuses on driving customer adoption, process optimization, and AI enablement to ensure measurable business outcomes for a portfolio of accounts.
- The position sits at the intersection of customer success, solution strategy, and technical enablement.
Responsibilities
- Lead end-to-end onboarding and implementation, from discovery and solution design to training and go-live support.
- Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, and automations.
- Monitor seat utilization, adoption trends, and stakeholder engagement to manage account health.
- Build and execute adoption plans and account reviews to maintain or improve health.
- Conduct Intake → Execution → Reporting (IER) cycles for key workflows.
- Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases.
- Provide technical training on AI and automation best practices, including prompt design and agent architecture.
- Generate qualified leads through data-driven insights and AI usage analysis.
- Drive cross-functional alignment to position renewals, expansions, and AI upsells.
- Act as the voice of the customer to provide actionable insights to Product, Engineering, and Support teams.
Requirements
- Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality.
- Familiarity with generative AI concepts, prompt design, and automation frameworks.
- Exceptional skills in workflow analysis, process design, and identifying friction points.
- Ability to manage complex customer programs with multiple stakeholders and deadlines.
- Comfortable using dashboards and metrics to communicate health, adoption, and ROI.
- Executive presence and strong communication skills.
- Full accountability for an assigned book of business.
Workplace
- Role is based in Ireland or the United Kingdom.
Skills
- ClickUp
- Generative AI
- Prompt Design
- Automation Frameworks
- Workflow Analysis
- Process Design
- Program Management
- Change Management
