Service Consultant

Medellin, Colombia · CO Medellin - Rio Sur · 1+ years experience · Posted Sep 28, 2026

At a glance

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
Job Description

The Service Consultant is responsible for successful consulting project delivery, acting as a technical lead for solution implementations and providing industry best practices.
This role works closely with Project Management, Product Management, and Support teams to ensure high-quality service for internal and external customers.

Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite.
Serve as the primary technical contact throughout the implementation process.
Manage multiple partner implementation projects.
Conduct assessment of partner needs and explain product features and functionality.
Provide best practices for device/system setup.
Define product specifications for partner and end-user installation.
Respond to partner inquiries and direct the resolution of outstanding issues.
Monitor partner use and adoption of software throughout implementations.
Work alongside internal teams including Tech Support, Partner Success, and Sales.
Other duties as assigned.

3+ years applicable experience managing technology implementations utilizing software tools.
Knowledge of CRM, ERP, PSA, and RMM software and markets.
Good knowledge of Windows Operating Systems and Active Directory.
Proficient Microsoft Windows Server and patch management skills.
Experience with Routing, Switching, & Firewall/Edge technologies.
Working knowledge of Virtualization solutions such as VMware and Hypervisor.
Excellent oral, written communication, and presentation skills.
Strong attention to detail with a data-centric approach.
Self-motivated, decisive, and adaptable to change.
Proven team player with the ability to present complex technical material.

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