Software Engineer, Enterprise Product

San Francisco · 3+ years experience · Full-time · Onsite · Posted Oct 7, 2026

At a glance

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Have 3+ years of experience developing and deploying production-level products and systems
Take ownership of problems from start to finish and are eager to learn whatever you need to succeed
Are passionate about the end-user experience and take pride in developing products that meet customer needs
You write amazing code, fast

We’re an in-office company, driven by a shared commitment to excellence and velocity.