At a glance
- Workplace
- Remote
- Location
- Burlington
- Salary
- USD 45,000-50,000
About the role
- 10Beauty is seeking a motivated, detail-oriented Software Technician to join the team in Burlington, MA.
- In this role, you will be responsible for machine bring-up of manicure robots, taking each machine from freshly built to fully operational using in-house tools.
- You will combine software setup, networking, and hardware support to ensure each robot is ready for deployment at customer locations.
Responsibilities
- Perform machine bring-up on new robots, getting each one configured, connected, and ready for deployment
- Use internal tools to install software, run setup steps, and verify that each machine works as expected
- Connect to robots remotely using SSH and other remote access tools
- Assist with hardware work, including connecting components, checking cables, and helping diagnose hardware issues
- Follow written procedures and checklists carefully and consistently
- Document your work clearly, including setup results, issues found, and steps taken to fix them
- Shift between tasks as priorities change throughout the day
Requirements
- High school diploma or equivalent required
- Hands-on experience setting up, troubleshooting, or repairing computers, electronics, or other technology
- Exposure to SSH and remote access tools
- Comfortable with computers beyond everyday use, such as installing software, changing settings, and troubleshooting problems
- Some exposure to the command line, SSH, or remote access tools, or a strong interest in learning them
- Basic understanding of networking, such as IP addresses, Wi-Fi, and connecting devices to a network
- Ability to follow detailed instructions accurately
- Strong documentation habits, so others can follow what you did
- Ability to switch tasks on the fly and stay organized when priorities change
- Ability to lift up to 50 lbs and work hands-on with robots and equipment in a lab or production environment
Preferred qualifications
- A diploma from a technical or vocational high school program, or an associate's degree in IT, electronics, or a related technical field
- Experience in a tech support, electronics repair, or IT help desk role (such as retail tech support or computer repair)
- Experience working with robots or robotic systems
- Basic batch or shell scripting experience
Benefits
- Equity
- Benefits included for all full-time employees
Workplace
- On-site role at headquarters in Burlington, MA
Skills
- SSH
- Command Line
- Networking
- Shell Scripting
