Solutions Engineer, Enterprise

San Francisco · New York · Austin · 5-7 years experience · Full-time · Onsite · Posted Oct 7, 2026

At a glance

Serval is seeking a founding Solutions Engineer to lead the technical pre-sales cycle for strategic enterprise customers.
This role involves defining the company's technical sales strategy, building foundational demo environments, and earning the trust of senior IT and security stakeholders.
The Solutions Engineer will act as a bridge between the field and product teams to drive technical buy-in for an AI-native automation platform.

Run the technical sales motion including discovery, architecture, demos, whiteboard sessions, and executive briefings.
Manage security reviews to win technical buy-in from IT and security leaders.
Integrate with prospect stacks including identity providers, ITSM, ticketing, MDM, HRIS, and cloud applications.
Translate technical environments and goals into scoped value-based use cases and pilot success criteria.
Address security and access questions regarding guardrails, approval workflows, least-privilege access, and audit logging.
Execute technical handoffs to the Deployment team at pilot kickoff.
Build the foundational Solutions Architecture toolkit, including demo environments, reference architectures, and evaluation frameworks.
Capture technical objections and feature gaps to collaborate directly with engineering on product improvements.

5-7+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
Track record of selling technical products to senior IT and security buyers.
Hands-on credibility in front of CIOs, Heads of IT, and security leaders.
Technical depth sufficient to conduct architecture reviews and debug integrations live.
Working fluency with modern IT and identity stacks, including IdPs, SCIM, ITSM, SaaS administration, and APIs.
Excellent communication and storytelling skills for both technical and executive audiences.
Builder's instinct with high ownership and the ability to work in ambiguous environments.