Spa Receptionist - Cowshed Primrose Hill, West London

Cowshed Primrose Hill - 115-117 Regent's Park Rd, London NW1 8UR · Cowshed - Primrose Hill · GBP 14-14 · 2-3 years experience · Posted Sep 29, 2026

At a glance

Experience: 2-3 years experience
Location: Cowshed Primrose Hill - 115-117 Regent's Park Rd, London NW1 8UR · Cowshed - Primrose Hill
Salary: GBP 14-14

As the Receptionist at Soho House, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Spa operations.
You are the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive.

Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
Answer high-volume phone calls for Spa, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
Well-versed on standard Q&A treatments, hours of operation and amenity availability/pricing, etc...
Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
Assist guests by checking/ retrieving their coats and/or items they left.
Build relationships with members and guests and communicate and red flags and positive feedback to management.
Influence a fun and positive atmosphere by being approachable and professional.
Assist management with new hires by training Soho Standards and steps of service expected daily.