Spa Receptionist - Soho Farmhouse

Soho Farmhouse - Chipping Norton, England · Soho Farmhouse · Hybrid · Posted Sep 28, 2026

At a glance

As a Spa Receptionist at Soho House, you serve as the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome.
You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club.

Greet and welcome members and guests, ensuring a friendly and professional experience.
Manage check-in and check-out processes for members and day visitors.
Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.
Manage bookings for spa treatments, personal training sessions, and group classes.
Process payments for services, memberships, and retail products accurately.
Maintain a tidy and welcoming reception and lobby area.
Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.
Support membership sales by providing information and tours to prospective members.
Uphold confidentiality, professionalism, and data privacy at all times.

Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment.
Strong interpersonal and communication skills.
Confident with booking systems, point-of-sale systems, and basic computer skills.
Professional, approachable, and well-presented.
Able to multitask and work under pressure while maintaining excellent service.
Fluent in English
Organised and reliable
Ability to handle feedback to achieve member satisfaction
Ability to multitask and work in a fast-paced environment
Ability to understand and follow written and verbal instructions