Spa Supervisor - Soho Farmhouse

Soho Farmhouse - Chipping Norton, England · Soho Farmhouse · 2-3 years experience · Posted Oct 15, 2026

At a glance

As the Spa Supervisor at Soho House, you will support the daily operations of the spa and wellness facilities to ensure exceptional guest service and smooth team coordination.
You will assist in leading the spa team, maintaining a calm and luxurious environment for members and guests while meeting service and financial targets.

Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction
Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols
Support recruitment, onboarding, and continuous training of therapists and spa attendants
Monitor and ensure compliance with all health & safety, hygiene, and licensing standards
Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities
Assist the Spa Manager with stock control, supplier liaison, and inventory management
Help manage guest bookings, treatment schedules, and coordination with reception
Respond professionally to member and guest feedback or concerns
Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence
Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team

Minimum 2–3 years’ experience in a therapist or spa supervisory role
Recognised spa, massage, or beauty therapy qualification (e.g., NVQ, ITEC, CIBTAC, CIDESCO)
Experience working in a luxury spa, hotel, or private members club setting
Strong leadership, coaching, and people management skills
Excellent interpersonal and guest service skills
Strong organisational and time management abilities