Specialist, Business Support (6 Months Contract)

Kuala Lumpur, Malaysia · MYR 3,200-4,300 / month · Contract · Hybrid · Posted Sep 29, 2026

At a glance

The Onboarding and Support Specialist supports KYC operations and merchant support within the B2B Operations organization.
This 6-month contract role focuses on ensuring merchant onboarding and maintenance activities are completed accurately and efficiently.
The specialist collaborates with internal teams and external stakeholders to drive KYC onboarding, remediation, and account reviews.

Drive day-to-day KYC onboarding and periodic KYC reviews/remediation activities for partners.
Review submitted KYC information and documentation for completeness and accuracy.
Coordinate among stakeholders to obtain missing or additional documentation.
Manage follow-ups to ensure KYC cases progress within agreed timelines.
Respond and resolve publishers’ queries on onboarding, compliance, and finance processes.
Work closely with internal teams such as commercial and compliance to support onboarding and support deliverables.
Create and maintain relevant reports, documentation, trackers, and records.
Ensure appropriate handoff and follow-through for issues requiring action from other teams.
Provide clear and timely updates to stakeholders on the status of requests, queries, and issues.
Identify recurring issues and opportunities to improve reporting accuracy, process efficiency, and turnaround time.

Based in Malaysia and able to work effectively with regional and global stakeholders.
Strong written and verbal English communication skills.
Highly organized with the ability to manage multiple queries and follow-ups simultaneously.
Strong attention to detail and ability to work accurately with sensitive business and customer information.
Strong sense of ownership and ability to follow cases through to completion.
Strong communication and stakeholder management skills.
Ability to work with structured processes and compliance/finance requirements.
Strong analytical and problem-solving skills.
Ability to work independently while knowing when to escalate cases or seek guidance.
Familiarity with KYC processes, customer due diligence, and regulatory compliance requirements.

Mandarin language skills
Experience in KYC, customer onboarding, compliance operations, account servicing, or partner operations
Experience in fintech, payments, e-commerce, digital services, or related industries
Experience working with CRM, ticketing, case management, or workflow tools
Strong spreadsheet and data management skills