Specialist, Technical Support
Pune, Maharashtra · Pune · 2+ years experience · Hybrid · Posted Oct 5, 2026
At a glance
- Experience
- 2+ years experience
- Workplace
- Hybrid
- Location
- Pune, Maharashtra · Pune
About Zocdoc
- Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
- Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
- Job Applicant Privacy Notice
About the role
- As a Specialist, Technical Support at Zocdoc, you will play a key role in ensuring employees have the technology, tools, and support they need to do their best work.
- You will provide hands-on technical support to both onsite and remote employees, troubleshoot hardware and software issues across PC and Mac environments, and support critical IT operations.
Responsibilities
- Work within the IT Support Team to provide excellent customer service, effective response times and expert insights into general and sometimes complex support issues.
- Working in Night shift (6 pm-3 am) Providing WFH/On-site.
- Supporting on-site/remote desktop computing issues (PCs/Macs) as well as submitting repair requests to manufacturers for damaged machines.
- Provides basic support and assistance for Zocdoc users in relation to a variety of software applications and hardware systems.
- Ensure quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction are adhered to.
- Assist other IT support staff with operational procedures and troubleshooting issues.
- Create and maintain detailed documentation for systems and processes managed by the Enterprise IT team, for both end-users and other IT staff.
- Communicate promptly throughout the ticket lifecycle to maintain a high level of client satisfaction by responding promptly to client requests according to published SLAs.
- Performing IT support tasks such as desk setups, inventory counts, organizing, audits, meeting room setups, etc. and other duties as assigned.
- Staff onboarding and off-boarding, including machine imaging and account creation/configuration.
Requirements
- Bachelor’s degree in Computer Science or related field or a mixture of IT-related certifications and relevant experience.
- 2+ years experience in a progressively responsible technical support or helpdesk role
- Strong customer service background required.
- Experience with Google Workspace admin is a must.
- Experience with AzureAD, Intune Endpoints
- On-site and remote desktop troubleshooting skills for PC and Mac, software and hardware.
- Proficiency with MS Windows domain environment (Windows Server, Active Directory, LDAP, DHCP, license management, workstation imaging, access controls)
- Proficiency with Single Sign-On and Multi-Factor authentication.
Benefits
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Flexible, hybrid work environment
- Amazing perks – think catered lunch every day, Ping Pong, etc.
- Daycare reimbursement
- Corporate wellness programs with Headspace
- Cellphone and wifi reimbursement
- Competitive parental leave
- Sabbatical leave (over 5 years)
- Annual sponsored health check-ups
Workplace
- Working in Night shift (6 pm-3 am) Providing WFH/On-site.
- Our office is located in Koregaon Park, looking for candidates who can work from office all 5 days
Skills
- Google Workspace
- Azure AD
- Intune
- JAMF
- Jira
- Slack
- BetterCloud
- Claude
- ChatGPT
- Codex
- Glean
- Gemini
Show all 15 skills
- Confluence
- BASH
- PowerShell
