At a glance
- Location
- Foster City
- Salary
- USD 303,600-417,450 · Base salary
About Zuora
- At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
- We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
- The Opportunity
- We're looking for a Senior Director of Engineering to lead the teams building and operating our payments platform. You'll shape technical strategy, strengthen engineering execution, and develop an organization that delivers reliable, scalable payment experiences.
- This role requires a leader who combines technical depth with strong organizational leadership: someone who raises the bar for system performance, software quality, and operational discipline while helping teams move faster through effective use of AI tooling. Payment experience is a plus.
- In this role, you'll:
About the role
- We're looking for a Senior Director of Engineering to lead the teams building and operating our payments platform.
- You'll shape technical strategy, strengthen engineering execution, and develop an organization that delivers reliable, scalable payment experiences.
- This role requires a leader who combines technical depth with strong organizational leadership: someone who raises the bar for system performance, software quality, and operational discipline while helping teams move faster through effective use of AI tooling.
Responsibilities
- Lead for performance, scale, and resilience by defining the architecture and technical roadmap for a payments platform.
- Raise engineering and operational standards by establishing strong practices for system design, code quality, testing, observability, incident response, and continuous improvement.
- Build consistent approaches to integrating and operating across multiple payment gateways, including failure isolation, safe retries, and recovery.
- Improve engineering productivity with AI by accelerating the adoption of AI tools across development, testing, code review, and troubleshooting.
- Measure the impact of AI tools on delivery speed and quality, and establish practices that preserve security and maintainability.
- Partner across the business by working closely with Product, Cloud Engineering, Security and gateway partners to deliver business outcomes.
Requirements
- Experience leading multiple engineering teams and managers, with responsibility for technical strategy, organizational health, and execution.
- A track record of building and operating high-throughput, highly available distributed systems, with demonstrated improvements in performance, scalability, and resilience.
- Strong technical judgment and the ability to engage deeply in architecture, design, and code quality while empowering teams to make decisions.
- Experience establishing engineering and operational excellence across complex systems and third-party integrations, including clear service objectives, effective incident management, and measurable reliability improvements.
- Practical experience improving engineering productivity through AI tooling with an emphasis on measurable outcomes.
- Demonstrated success recruiting, retaining, and developing engineers and managers, setting ambitious but achievable goals, and addressing performance gaps directly and constructively.
- Strong communication and cross-functional leadership skills, including the ability to explain technical tradeoffs and connect engineering decisions to business priorities.
Preferred qualifications
- Payments experience spanning gateways, processors, orchestration, authorization, settlement, reconciliation, or payment risk.
- Familiarity with financial transaction correctness, idempotency, payment security, and PCI compliance.
Benefits
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
