Sr. Manager, Mission Engineering & Operations

North Carolina · Massachusetts-Remote · 5+ years experience · Posted Oct 1, 2026

At a glance

The Senior Manager of Mission Engineering & Operations leads a distributed team of embedded engineers who partner with public safety agencies to build workflows, automations, and AI-enabled solutions. This role focuses on coaching individual contributors, setting technical delivery standards, and connecting field-based insights back to the broader Axon organization.

Lead and develop a distributed team of embedded Mission Engineers working across strategic agency environments.
Coach individual contributors through complex technical decisions, ambiguous customer problems, and high-stakes delivery moments.
Establish clear expectations for ownership, technical quality, onsite partnership, and measurable agency impact.
Build individualized development plans to expand team members' technical range and executive presence.
Ensure Mission Engineers prioritize agency operational workflows and desired outcomes before building solutions.
Maintain visibility across strategic agencies, active builds, adoption progress, and technical risk.
Step into critical situations to provide structure while maintaining team ownership.
Maintain fluency across SaaS, cloud services, APIs, hardware, and AI tooling to coach technical decisions.
Build mechanisms for documenting and sharing reusable workflows, integrations, and playbooks.
Serve as a senior partner during agency-impacting incidents and high-visibility deployments.

10+ years of experience in customer-facing technical delivery, systems integration, solutions engineering, implementation consulting, or operational transformation.
5+ years leading and developing senior technical individual contributors in customer-facing organizations.
Demonstrated success coaching teams that deliver secure, production-ready solutions in complex customer environments.
Experience leading distributed or field-based teams across multiple customers, regions, or engagement models.
Broad technical fluency across SaaS platforms, cloud services, APIs, networking, hardware, integrations, data workflows, and AI-enabled technologies.
Executive presence with the ability to earn trust and guide decisions with command staff and senior leaders.
Strong systems thinking and the ability to distinguish isolated issues from patterns.
A data-informed leadership approach using baselines, adoption, and operational improvement to evaluate performance.
Comfort leading through ambiguity while creating clarity around ownership and priorities.
Ability to obtain and maintain CJIS compliance.

Experience in public safety, law enforcement, defense, government technology, or mission-critical operating environments.
Familiarity with CAD, RMS, digital evidence, real-time operations, or integrated public safety ecosystems.
Experience leading teams that build automations, integrations, operational workflows, internal tools, or AI-enabled solutions.
Experience converting field-developed solutions into reusable frameworks, product improvements, or organizational playbooks.
Familiarity with technical talent development, competency frameworks, or academy-style enablement programs.