Sr. Manager, Mission Engineering & Operations

Nashville · Massachusetts-Remote · 5+ years experience · Posted Oct 1, 2026

At a glance

Lead a team of Mission Engineers who serve as Axon’s embedded builders and operational partners inside strategic public safety agencies.
Coach experienced individual contributors, set a clear bar for technical delivery and agency partnership, and help the team turn ambiguous field problems into secure, maintainable solutions.
Stay close enough to the portfolio to recognize patterns, anticipate risk, and connect what the team learns in the field back to Product, Engineering, and the broader organization.

Lead and develop a distributed team of embedded Mission Engineers working across strategic agency environments.
Coach individual contributors through complex technical decisions, ambiguous customer problems, executive conversations, and high-stakes delivery moments.
Establish clear expectations for ownership, technical quality, onsite partnership, production delivery, adoption, documentation, and measurable agency impact.
Build individualized development plans and create opportunities for Mission Engineers to expand their technical range, executive presence, and transformation leadership.
Foster a culture of curiosity, candor, responsible experimentation, continuous learning, and shared accountability.
Support thoughtful team growth by selecting and onboarding people who can both build practical solutions and earn credibility with agency stakeholders.
Ensure Mission Engineers begin with the agency’s mission, operational workflow, and desired outcome before selecting or building a solution.
Maintain visibility across strategic agencies, active builds, adoption progress, technical risk, and emerging operational needs.
Build trusted relationships with command staff, agency executives, technical leaders, and internal senior leadership.
Build mechanisms for Mission Engineers to document and share reusable workflows, integrations, frameworks, and playbooks.

10+ years of experience in customer-facing technical delivery, systems integration, solutions engineering, implementation consulting, operational transformation, or comparable environments.
5+ years leading and developing senior technical individual contributors in customer-facing organizations.
Demonstrated success coaching teams that deliver secure, production-ready solutions in complex customer environments.
Experience leading distributed or field-based teams across multiple customers, regions, or engagement models.
A record of improving technical execution, adoption, operational outcomes, and delivery consistency across a portfolio.
Broad technical fluency across SaaS platforms, cloud services, APIs, networking, hardware, integrations, data workflows, and AI-enabled technologies.
Executive presence with the ability to earn trust, communicate trade-offs, and guide decisions with command staff and senior leaders.
Strong systems thinking and the ability to distinguish isolated issues from patterns that require a scalable solution.
A data-informed leadership approach using baselines, production delivery, adoption, operational improvement, quality, and reuse to evaluate performance.
Ability to obtain and maintain CJIS compliance and exercise sound judgment with highly sensitive information.

Experience in public safety, law enforcement, defense, government technology, or another mission-critical operating environment.
Familiarity with CAD, RMS, digital evidence, real-time operations, or integrated public safety ecosystems.
Experience leading teams that build automations, integrations, operational workflows, internal tools, or AI-enabled solutions.
Experience converting field-developed solutions into reusable frameworks, product improvements, or organizational playbooks.
Familiarity with technical talent development, competency frameworks, or academy-style enablement programs.