Sr. Product & Design Operations Manager
San Francisco · Atlanta · 5+ years experience · Hybrid · Posted Oct 2, 2026
At a glance
- Experience
- 5+ years experience
- Workplace
- Hybrid
- Location
- San Francisco · Atlanta
About PagerDuty
- PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
- PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
- Go behind-the-scenes on our careers site and @pagerduty on Instagram.
- Additional Information
- PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
- PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
About the role
- The Sr. Product & Design Operations Manager will serve as a strategic partner to Product and Design leadership, building the operating system that enables planning, launching, and continuous improvement. This role focuses on defining product operations, automating workflows with agentic AI, and establishing cross-functional launch mechanisms.
Responsibilities
- Serve as the primary liaison for Product and Design on the Product Development AI Transformation initiative.
- Define the Product Operations function, establishing planning discipline and success metrics.
- Build cross-functional workflows for launching customer-facing changes across Product, Design, Engineering, Marketing, Support, Legal, and Customer Success.
- Own the process and evidence trail for capitalizable R&D work in partnership with Finance.
- Partner with Customer Success on a closed-loop process for product feedback.
- Automate operating rhythms including planning cadence, design sprints, workshops, and office hours.
- Lead vendor management, tooling budget oversight, and administration for Product and Design.
- Enable research operations through agentic workflows and insights management.
- Define, track, and report on key performance indicators for product and design effectiveness.
- Create and maintain comprehensive onboarding programs for new team members.
Requirements
- 5+ years of experience in Product Operations, Design Operations, Business Operations, or a similar role.
- Demonstrated experience establishing planning and prioritization processes across a product organization.
- Experience coordinating cross-functional launches or releases involving Engineering, Marketing, Support, and Customer Success.
- Strong project management and organizational skills.
- Experience creating and maintaining operational documentation, guidelines, and standards.
- Demonstrated ability to work autonomously and drive initiatives independently.
- Experience building agentic AI workflows with Claude or similar tools.
Preferred qualifications
- Experience partnering with Finance on software capitalization, cost classification, or R&D accounting requirements.
- Experience designing customer feedback or request intake systems.
- Experience working for enterprise software companies, ideally B2B SaaS.
- Familiarity with design systems, component libraries, and UX research methodologies.
- Experience developing and implementing onboarding programs.
- Track record of implementing measurable process improvements and KPIs.
- Experience in change management and organizational transformation.
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty
- Paid parental leave
Workplace
- Hybrid position.
- Expected to work from the San Francisco office 2 days a week.
Skills
- Claude
- AI Workflows
- Product Operations
- Design Operations
- Project Management
- R&D Accounting
- UX Research
- Design Systems
