Staff Software Engineer, Enterprise Product

San Francisco · USD 200,000-400,000 · 6+ years experience · Full-time · Hybrid · Posted Oct 13, 2026

At a glance

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

The Staff Software Engineer will serve as a technical leader for a full-stack product engineering team focused on the platform used to build, maintain, and improve AI agents.
This role involves defining technical strategy, establishing scalable architectural patterns, and mentoring engineers while collaborating closely with product and design teams.
The position requires transforming complex engineering work into intuitive, self-serve products that empower non-technical teams to manage sophisticated AI workflows.

Drive technical direction for the team to build an enterprise-ready platform that scales with customer needs.
Lead complex initiatives from ambiguous requirements to shipped products.
Create AI-powered tools that enable non-technical teams to manage workflows without writing code.
Build monitoring and analytics tools that surface actionable insights for agent improvement.
Partner directly with customers and cross-functional teams to identify opportunities and validate product direction.
Mentor engineers and elevate team practices through code review, technical design, and knowledge sharing.

6+ years of experience building full-stack software products.
Demonstrated impact on technical direction and strong product thinking.
Deep expertise in TypeScript and/or Python.
Strong architecture and system design skills.
Proven ability to design abstractions and platforms that serve diverse use cases.
Track record of leading technical initiatives and driving consensus across teams.
Experience balancing technical excellence with rapid iteration and customer needs.
Strong product intuition and history of translating user feedback into technical solutions.
History of mentoring engineers and establishing technical standards.