At a glance
- Experience
- 8+ years experience
- Workplace
- Remote
- Location
- India
About the role
- As a Staff Backend Engineer on the Twilio Flex Engineering team, you will set technical direction for the systems that power TaskRouter, the real time engine that decides how every contact center interaction reaches the right person.
- You will operate as the senior technical leader across multiple services, owning the architecture for problems that span multiple quarters and organizational boundaries, and you will be accountable for how the platform scales, performs, and stays available as customer demand grows.
Responsibilities
- Design, develop, and maintain backend services that power Twilio Flex’s high scale TaskRouter system.
- Set and own the technical direction for a set of high scale, business critical backend services running on AWS, and hold the architectural vision as it evolves
- Lead the design of large distributed systems changes, covering scalability, data architecture, fault isolation, and migration strategy
- Raise availability and resilience for Tier 0 systems, and make deliberate tradeoffs between reliability, cost, and delivery speed
- Partner with peer engineering teams, platform teams, and product to align on designs and unblock shared dependencies
- Raise the engineering bar through design review, code review, and direct mentorship of senior and mid level engineers
- Drive operational excellence through observability, gamedays, incident response, and converting recurring issues into permanent fixes
- Influence roadmap priorities with engineering and product leadership, and represent the team's technical position across the wider organization
Requirements
- 8+ years of experience writing production-grade backend code in a modern programming language (e.g., Java, Golang, Python, Scala, or similar).
- Strong fundamentals and experience in building fault tolerant distributed systems, event-driven architectures, and database design.
- Experience working with AWS cloud-based infrastructure.
- Well-versed in designing and building high-scale, low-latency APIs.
- Experience with database technologies like MySQL, PostgreSQL or DynamoDB.
- Strong debugging and troubleshooting skills for complex distributed applications.
- Experience shipping services (products) following the CI/CD development paradigm.
- Effective communication skills and ability to collaborate in a fast-paced team environment.
- Comfortable with ambiguity and problem-solving in a rapidly growing company.
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
Workplace
- Remote-first work environment based in India (Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi).
Skills
- Java
- Golang
- Python
- Scala
- AWS
- MySQL
- PostgreSQL
- DynamoDB
- Kafka
- Pulsar
- Docker
- Kubernetes
Show all 15 skills
- Prometheus
- Grafana
- Datadog
