Starlink Customer Success Manager, Africa

Redmond, WA · Bastrop, TX · Hawthorne · 5+ years experience · Hybrid · Posted Oct 9, 2026

At a glance

The Starlink Customer Success Manager for Africa will own a book of existing reseller customers and be responsible for driving business growth.
This role involves building commercial relationships, identifying expansion opportunities, and managing complex account issues across pricing, logistics, and product needs.
The manager will act as the primary point of contact for assigned accounts, facilitating business reviews and coordinating with internal teams to support scaling in the region.

Own assigned Africa accounts from contract signature through onboarding, activation, and long-term growth.
Hit revenue targets by tracking readiness, shipments, activations, and payments.
Maintain internal systems to ensure account status, risk, and opportunity visibility.
Monitor account health, including contract compliance, KPI performance, invoicing, tax, and logistics.
Set clear expectations with customers and partners regarding delivery and timing commitments.
Develop account plans defining current state, health metrics, and revenue growth strategies.
Identify expansion opportunities, additional sites, and new product use cases.
Facilitate leadership business reviews connecting Starlink performance to customer results.
Channel customer feedback to internal engineering, support, finance, and operations teams.
Contribute to shaping operational priorities, onboarding, and growth strategies for the Africa region.

Bachelor’s degree in engineering, business, or a related field, OR high school diploma/equivalency with 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role.
5+ years owning a defined book of business with accountability for customer health and revenue.
5+ years supporting customers on a technical product or service.
Professional fluency in English (written and spoken).
Must be a U.S. citizen, lawful permanent resident, refugee, or asylee to meet ITAR requirements.
Willingness to work early mornings, evenings, and weekends as needed for Africa time zones.
Willingness to travel across Africa as needed.

Experience working in Africa, including multi-country accounts, local billing or tax, regulation, or selling through partners.
Professional fluency in French, Portuguese, or Arabic.
Track record of growing revenue inside existing accounts through expansion or new use cases.
Experience running several complex workstreams simultaneously on tight timelines.
Strong written and verbal communication skills for interacting with executives, operators, and finance.
Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers.

Role requires availability for early mornings, evenings, and weekends to align with Africa time zones.
Travel across Africa is required.