Senior Customer Support Analyst

Bengaluru · Bangalore · 4+ years experience · Posted Oct 1, 2026

At a glance

The Senior Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for OneTrust customers.
This role involves managing complex support cases, collaborating with product teams to identify root causes, and acting as an internal subject matter expert.

Take the most complex support cases from the Level 2 or 3 support queue.
Actively and autonomously manage a varied workload of customer support cases.
Step into and take over management of escalated cases.
Collaborate across OneTrust, including with product teams, to troubleshoot issues and identify root causes.
Act as an internal SME within the Support organization.
Create knowledge base material and upskill colleagues.
Develop and maintain deep knowledge of the OneTrust platform and supporting technologies.
Build privacy industry expertise, including maintaining CIPP/E or CIPM certifications.
Work independently to manage time and commitments while meeting performance levels.

Bachelor’s or master’s degree in computer science, engineering, business, or a related field.
Minimum 4+ years of relevant experience.
At least 12 months demonstrated experience working with the OneTrust Privacy platform, or deep relevant technical skills (web/mobile development stack, APIs/integrations).
Complex analytical problem-solving skills.
Continuous improvement mindset.
Highly developed written and verbal communication skills.
Ability to work with and troubleshoot complex, web-based software suites.
Working knowledge of development processes, operating systems, browsers, and programming languages.
Flexible attitude and willingness to work alternative shift patterns (e.g., late shifts, weekends).