Support Associate - English & Mandarin (Foshan, China)
Foshan, China · Foshan · Hybrid · Posted Oct 2, 2026
At a glance
- Workplace
- Hybrid
- Location
- Foshan, China · Foshan
About Agoda
- At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
- Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
- No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
- Get to Know our Team
- Agoda’s Customer Support Team understands that travel can be an ever-changing environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve.
- Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance.
About the role
- The Support Associate provides real-time, multi-channel customer support for Agoda's global travel products.
- This role involves managing inquiries from guests and partners while contributing to service improvements and product experiments.
Responsibilities
- Deliver excellent customer service via phone, email, and messaging.
- Support customers across Agoda products including hotels, flights, and activities.
- Handle a high volume of client and customer inquiries.
- Contribute to business strategies through self-service initiatives and product experiments.
- Identify and implement work process improvements.
- Maintain communication with leadership regarding feedback, coaching, and performance goals.
- Take ownership of customer issues including operational, pricing, and invoice queries.
- Perform office-based administrative duties as required.
Requirements
- Excellent command of spoken and written English and Mandarin.
- Customer service skills including attentiveness, empathy, patience, and persuasion.
- Immaculate telephone manners and communication skills.
- Excellent listening skills and critical thinking with attention to detail.
- Minimum typing speed of 35 words per minute.
- Willingness to work 24/7 rotating shifts, including public holidays and weekends.
- Ability to work independently and in a team environment.
- Demonstrate a high degree of integrity and confidentiality.
- Ability to operate in a fast-paced work environment.
Benefits
- Agoda staff discount on bookings
- Career development opportunities
- Supplemental medical insurance
- Life insurance
- Employee well-being programs
Workplace
- Hybrid Work Model
- One-time WFH allowance
- Office-based administrative duties required