At a glance
- Location
- Malta
About the role
- Join the Customer Service Tech Team in Malta as a Systems Developer to power the tools behind customer service operations.
- Transform technical challenges into real-world solutions that enhance internal workflows and customer experience.
Responsibilities
- Maintaining and developing all underlying systems used by the Customer Service department, ensuring seamless day-to-day operations.
- Participating in the full software development lifecycle: task estimation, development, testing, code reviews, bug fixing, and deployment.
- Implementing new features and improving existing functionalities to optimize user experience and operational efficiency.
- Managing and enhancing customer support tools, including Live Chat, Email, and telephony systems.
- Providing second-tier support to CS users, maintaining platform documentation, and liaising with vendors for upgrades and best practices.
- Collaborating with internal teams to roll out new system features and ensure clear communication and training across the group.
Requirements
- Git (branching, merging, pull requests)
- GitHub Actions
- Docker
- Strong grasp of Object-Oriented Programming (OOP)
- PHP
- JavaScript (ES2015+), jQuery
- React (and other JS libraries/frameworks)
- HTML5/CSS3
- .NET, .NET Core, ASP.NET Core
- MySQL and PostgreSQL (strong working knowledge)
Skills
- Git
- GitHub Actions
- Docker
- PHP
- JavaScript
- jQuery
- React
- HTML5
- CSS3
- .NET
- .NET Core
- ASP.NET Core
Show all 15 skills
- MySQL
- PostgreSQL
- MSSQL
