Team Lead, Senior Instructional Designer

US · CA · 3-5 years experience · Remote · Posted Oct 14, 2026

At a glance

Samsara's Customer Education is looking for a creative Senior Instructional Designer to play a key role in growth and customers' long-term success.
The role involves developing learning strategies to support key customer personas and industries, innovating in AI-driven instructional development, and scaling the process and reach.

Work with stakeholders across the company to define training requirements, learning goals and user needs for both customers and partners
Craft and build learning & credentialing experiences in different formats (online learning, audio, video, in-app, etc.), working within the constraints of different templates and business requirements
Leverage a wide range of tools (AI-based content authoring, multimedia) to develop content rapidly and iteratively
Push yourself and the team to evolve and improve upon our processes, and to discover and test new instructional development models and tooling
Solicit reviews from partners and SMEs, and review others' content and assessments for effectiveness
Own an assigned Samsara product area, by monitoring updates, maintaining its curriculum, and partnering with leadership on incoming requests
Build product expertise through self-directed research, available AI tools, and targeted collaboration with SMEs to validate content
Design and write engaging and effective assessments
Champion, role model, and embed Samsara's values and operating principles as we scale globally and across new offices

3-5+ years learning design or instructional design experience in a software/Saas setting
Knowledge of Instructional Design standard methodologies and a proven ability to craft learning content that is effective and engaging
Ability to communicate abstract or technical information to both technical and non-technical audiences (visually and in writing)
Ability to identify the best learning delivery formats (e.g., online learning, assessments, audio-based lessons) for a specific set of objectives
Collaboration skills and teamwork
Attention to design aesthetics and visual detail
Knowledge of legacy and emerging content development tools such as: Parta.io, Articulate, Camtasia, Zoom, Clueso etc.

Comfort working within an AI-driven content development process, including AI-assisted authoring, review, and iteration
Experience developing in-app training or contextual product education

Remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area