Team Lead - Technical Support

Chicago · USD 125,000-175,000 / year · 2-6 years experience · Onsite · Posted Oct 2, 2026

At a glance

As a Technical Support Team Lead, you will lead a team that operates as a first point of contact for Adyen’s merchants across the globe.
You will guide and develop the Technical Support team that works directly with merchants to help solve complex technical and operational questions.
Day-to-day you will be working with multiple teams across Adyen, such as Operations, Engineering, Product, Account Management and Sales to provide white glove service and support.

Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices
Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale
Coach and mentor members of the Support team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen’s merchants and grow their careers
Help define and clearly communicate objectives and key results for the Support team
Institute accountability, track team progress and success, and present results to Senior Leadership

You are a people leader who can lead and mentor a team, helping team members grow individually and as a team
You apply focus and drive change, and have between 2-6 years of experience directly managing technical support teams
You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and procedures
You are able to serve as an escalation point to varied technical support requests and issues
You can make quick informed decisions and prioritize requests for both internal and external stakeholders
You have strong communication skills and the ability to interact with others clearly and empathetically
You must be able to communicate your enthusiasm for the space and have a tech background or strong technical affinity
You must be willing to travel occasionally, both domestically and internationally where required

Office-first company and expect employees to work in-office at least 3 days a week on average