Technical Account Manager
Japan · Tokyo · 7+ years experience · Full-time · Hybrid · Posted Oct 6, 2026
At a glance
- Experience
- 7+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Japan · Tokyo
About MongoDB
- MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
- To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
- MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
- MongoDB is an equal opportunities employer.
About the role
- MongoDB Technical Account Managers are at the forefront of technical problem solving with key customers, working on some of the most complex and exciting application ecosystems built on the MongoDB platform.
- The TAM's primary remit is the cultivation of customer confidence and delivery of positive, account-wide technical outcomes that solve big customer problems while showcasing the capabilities of the MongoDB product portfolio.
Responsibilities
- Cultivate customer confidence and deliver positive, account-wide technical outcomes through deep discovery and the development of a roadmap of shared objectives.
- Act as the eyes and ears of the product team while working with marquee customers, surfacing new requirements and potential areas of opportunity for future development.
- Engage with a handful of largest customers, building key relationships with technical leaders and collaborating on projects to build and scale MongoDB solutions.
- Resolve questions and demonstrate solutions related to architecture, performance, recovery, security, and related areas.
- Identify deep dive opportunities to educate customers on crucial topics of concern, either conducting deep dives directly or connecting customers with internal subject matter experts.
- Mentor and ramp new team members, and take initiatives in building knowledge of new product lines within the MongoDB ecosystem.
- Foster open lines of communication amongst internal stakeholders to ensure all concerned parties are well informed about accounts within the portfolio.
- Design, communicate, and follow a structured approach to solving complex problems based loosely upon the scientific method.
- Develop, document, and help implement techniques, tools, and procedures for optimizing MongoDB's technical relationship with marquee customers.
- Help customers understand how the MongoDB developer data platform is well-suited to solve a wide variety of their problems.
Requirements
- Foster open lines of communication amongst internal stakeholders and ensure stakeholders are well informed about accounts within the portfolio.
- Demonstrate great communication and account leadership skills of external stakeholders with a good organizational understanding of customers.
- Quickly understand and communicate about customer workloads, use cases, and resiliency criteria including performance, availability, and scalability.
- Work independently as well as cross-functionally to ensure customer needs are being met.
- Demonstrate a genuine desire to help people, and to increase their confidence and goodwill.
- Cultivate strong team partnerships, knowing when and how to seek help and secure commitments.
- Think on your feet, solve problems in real-time, and reduce pressure and anxiety through calm, authoritative technical leadership.
- Analyze and pursue issues holistically in the enterprise spanning multiple technologies, customer teams, and silos.
- Have experience building, maintaining, tuning, and troubleshooting sophisticated mission-critical production database systems.
- Have experience using any cloud services stack such as AWS, Azure, or GCP.
Preferred qualifications
- Experience managing large scale databases (e.g. RDBMS, NoSQL)
- Extensive experience with mass scale application architectures
- Microservices/Serverless architectures
- CI/CD tools and approaches
- Containerization, orchestration and management tools
- Enterprise Identity platforms
- Experience using or managing MongoDB
- Experience using distributed version control systems, and in particular git
Benefits
- Employee affinity groups
- Fertility assistance
- Generous parental leave policy
Workplace
- Hybrid working model for candidates based in Japan
Skills
- MongoDB
- AWS
- Azure
- GCP
- Git
- Linux
- NoSQL
- RDBMS
