Technical Content Lead

Dallas · Georgia · San Francisco · Remote · 5+ years experience · Remote · Posted Oct 19, 2026

At a glance

The Office of the CTO for Strategy & Customer Zero is seeking a creative, articulate, and thought-provoking Technical Content Lead to translate complex technological initiatives and enterprise security architectures into dynamic, engaging content.
You will craft high-impact messaging for the Customer Zero Team, the Executive Sponsor Program, and the CTO for Strategy.

Write, edit, and publish dynamic, high-quality technical content, whitepapers, strategic briefs, blogs, and FAQ’s tailored for executive, internal, and customer-facing audiences.
Partner directly with the Identity engineering and architecture teams to turn real-world internal deployment use cases into practical guidebooks, reference architectures, and customer-facing narratives.
Collaborate directly with the CTO for Strategy to translate high-level vision, product direction, and zero-trust AI architectures into clear, compelling narratives.
Partner with Marketing, Legal, Sales, Customer Success, and Product teams to align key technical communications with corporate brand standards, compliance requirements, and go-to-market strategies.
Develop strategic messaging assets and briefing materials to support high-touch engagements with key enterprise sponsors and customer executives.
Influence content architecture, messaging frameworks, and publication workflows to ensure consistency, clarity, and quality across all strategic communications.

Expert-level written and verbal English fluency with exceptional storytelling capabilities, demonstrated through a portfolio of published long-form work for executive and technical audiences.
5+ years of experience as a technical writer, security communications analyst, or corporate technology writer within an enterprise SaaS, Cloud, or Cybersecurity environment.
Proven track record of successfully partnering with Legal, Marketing, Sales, and Executive leadership teams to manage complex review processes and sensitive communications.
Ability to digest complex cloud, enterprise security, API, and digital identity concepts and articulate them accurately for both technical and non-technical audiences.
Must have a creative angle to storytelling, with the ability to dissolve the technical jargon into concise and compelling content without losing the original intent.
Self-starter mindset with strong ownership traits, able to lead multi-faceted documentation projects from concept to completion under dynamic timelines.

Bachelor’s degree in English, Journalism, Communications, Technical Writing, or a related field preferred.