Technical Lead Engineer

Pakistan - Remote · Pakistan · 2+ years experience · Remote · Posted Sep 29, 2026

At a glance

Motive is looking for an experienced Technical Lead Engineer to join the Global Technical Support organization as an internal technical enablement expert for TSEs.
The role helps TSEs build product knowledge, troubleshooting judgment, and investigation discipline to resolve issues independently and escalate directly to Backline when required.
This is an internally focused hands-on technical support layer that creates coaching, product documentation, troubleshooting guides, reusable queries, and knowledge-base improvements.

Assist TSEs with complex or unfamiliar issues when they are unable to identify the next troubleshooting step or resolution path.
Review TSE investigations and provide actionable coaching on issue framing, hypothesis development, evidence gathering, testing, and documentation.
Build and improve TSE knowledge of Motive products, workflows, system behavior, known limitations, hardware, integrations, and common failure modes.
Model structured troubleshooting and teach TSEs how to move from symptoms to evidence-based conclusions.
Coach TSEs to determine whether an issue is caused by configuration, workflow, data, hardware, firmware, integration behavior, expected product behavior, or a potential defect.
Review and improve the quality of TSE escalations to Backline, ensuring they include clear reproduction steps, scope, impact, evidence, troubleshooting completed, and a specific task.
Coordinate with Backline when technical clarification is needed and help TSEs understand Backline findings, resolutions, and root causes.
Create and maintain product-specific troubleshooting guides, known-issue documentation, diagnostic checklists, technical FAQs, and reusable SQL queries or scripts.
Identify common TSE blockers and recurring investigation mistakes, then deliver targeted coaching, examples, practice cases, and follow-up validation.
Partner with other TLKs to calibrate coaching approaches and maintain consistent technical guidance across teams and regions.

At least 2 years of experience operating at a Technical Lead, or equivalent senior technical support level, with a strong record of solving complex technical issues and helping other engineers improve.
Deep knowledge of Motive products or comparable experience supporting complex SaaS, hardware, fleet, logistics, compliance, safety, or asset-management platforms.
Demonstrated ability to coach technical professionals and explain complex product behavior in a clear, practical way.
Strong investigation skills using logs, SQL, APIs, DataDog, scripting, configuration analysis, and technical documentation where appropriate.
Experience diagnosing issues involving product workflows, data, hardware devices, firmware, integrations, and third-party systems.
Ability to balance immediate assistance with long-term capability building.
Strong written and verbal communication skills for internal coaching, documentation, calibration, and technical discussions with Backline.
A technical background in Computer Science, Engineering, or equivalent practical experience.
Fluency in spoken and written English.
Permanent employment status with no active warnings or Performance Improvement Plan, consistent with internal eligibility requirements.