Technical Services Engineer, Portworx

Raleigh · Durham · USD 122,000-183,000 / year · 4+ years experience · Hybrid · Posted Sep 29, 2026

At a glance

As a Technical Services Engineer for Portworx by Everpure, you will act as the dedicated technical champion for strategic, high-value accounts.
You will provide a white-glove support experience, moving beyond reactive troubleshooting to become a proactive extension of customer engineering teams.
Your mission is to foster deep technical trust and ensure the stability of large-scale Kubernetes deployments across hybrid clouds.

Drive Strategic Customer Success: Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement to prevent issues before they impact production.
Lead Complex Incident Resolution: Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack to ensure rapid restoration of services.
Accelerate Engineering Innovation: Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs, ensuring customer feedback directly influences product reliability and usability.
Guide Deployment Lifecycle: Partner with customers through every phase—from pre-sales POCs and onboarding to production scaling—applying best practices to secure and optimize Kubernetes clusters.
Codify Best Practices: Translate unique customer challenges into scalable solutions by authoring internal and external KB articles and leading knowledge-sharing sessions to improve the overall resilience of the Portworx ecosystem.

Bachelor’s Degree in a technical field or equivalent experience.
Minimum 4 years of experience in customer-facing technical support, with experience in designated or specialized support for critical accounts.
Proven experience in deploying, managing and securing Kubernetes production clusters.
Experience working with various Kubernetes distributions such as: Tanzu, Openshift Container Platform, Amazon Elastic Kubernetes Service (Amazon EKS), Rancher Kubernetes Engine (RKE), Google Kubernetes Engine (GKE), etc.
Extensive experience deploying, securing, and managing production-grade Kubernetes clusters across diverse distributions.
Deep proficiency in Linux operating systems with a specialized focus on storage components.
Hands-on experience architecting and supporting solutions across major cloud providers (AWS, Azure, GCP) and virtualization platforms like vSphere.
Proven ability to manage high-stakes customer relationships, leveraging strong communication skills to navigate escalations and align technical solutions with business outcomes.

Primarily an in-office environment requiring work from the North Carolina office in compliance with company policies.