At a glance
- Experience
- 3+ years experience
- Workplace
- Remote
- Location
- Remote
About the role
- We're looking for a talented and experienced Technical Success Manager for the DACH region to enable outcome-focused engagements with JFrog customers.
- The role focuses on accelerating product adoption, exploring new expansion opportunities, and enhancing customer loyalty.
Responsibilities
- Be the customer’s trusted advisor
- Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores
- Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform
- Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals
- Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines
- Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
- Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert
- Be the first point of escalation
- Develop a full understanding of the JFrog Platform, including value proposition, sales messaging, and success journey planning
- Communicate technical knowledge and operational excellence to customers on best practices
Requirements
- Bachelor’s/Master's Degree in Technology or business/management
- 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
- 3+ years of experience in the software industry, preferably in SaaS companies
- Ability to effectively liaise with customers and regional teams/leadership
- Ability to effectively present technical presentations
- Flexibility in working hours to accommodate our global presence
- Occasional travel to visit customers in person in the DACH region
- Native German speaker - Mandatory (read/write/speak)
- Fluent English - Mandatory (read/write/speak)
- Residency in Germany is required
Workplace
- This role is currently fully remote
