At a glance
- Experience
- 3+ years experience
- Workplace
- Remote
- Location
- Remote
About the role
- As a Technical Success Manager at Zscaler, you guide customers through their Zero Trust journey as the central post-sales point of contact.
- This role focuses on helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives through expert advice, relationship building, and successful solution adoption.
Responsibilities
- Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals
- Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions
- Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
- Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
- Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact
Requirements
- Native/bi-lingual German language proficiency
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- 3+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
- 3+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
- Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS
- Strong communication and presentation skills with the ability to influence internal and external decisions
Preferred qualifications
- Experience advising customers on leveraging AI-powered security analytics and machine learning to proactively detect threats, assess risks, and optimize policy enforcement
- Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Workplace
- Remote role based in Germany
Skills
- AI/ML
- Cloud Services Architectures
- Web-based Security
- Networking
- Infrastructure Solutions
- ISO/OSI Protocols
- HTTP
- SSL/TLS
- FTP
- DNS
- SD-WAN
- MPLS
Show all 15 skills
- SWG
- DLP
- VPNs
