At a glance
- Location
- Europe · Poland
About the role
- Growe is seeking a Technical Support Agent to join the team in Europe and Poland.
Responsibilities
- Work closely with business units and technical teams to clarify requests and track task progress
- Monitor Grafana boards to assess system performance and detect potential issues
- Record incidents in JSM/Jira in compliance with established workflows
- Handle support tickets, ensuring they are updated regularly and resolved promptly
- Escalate incidents when required, adhering to internal protocols
- Draft and deliver notifications about scheduled or unscheduled technical activities
- Collect detailed technical information using the available tools for further escalation of issues to the appropriate development team
Requirements
- 6–12 months of experience in Technical Support or L1 Support
- English proficiency at B1+/B2 level or higher for written communication and working with technical documentation
- Understanding of client-server architecture, HTTP, REST API, request/response, and HTTP status codes
- Ability to use browser DevTools (Network, Console)
- Experience with any ticketing system (Jira, Zendesk, Freshdesk, etc.)
- Ability to independently reproduce issues and clearly document them for developers: steps to reproduce, expected and actual results, timestamps, IDs, screenshots/videos
Skills
- Grafana
- JSM
- Jira
- HTTP
- REST API
- Browser DevTools
- Zendesk
- Freshdesk
