Technical Support Engineer (Shopify)
The Philippines (Remote) · The Philippines · Remote · Posted Oct 19, 2026
At a glance
- Workplace
- Remote
- Location
- The Philippines (Remote) · The Philippines
About the role
- Intelligems is seeking a Technical Support Engineer to help e-commerce clients understand, utilize, and troubleshoot their testing platform.
- This role involves daily communication with customers via email, Slack, and chat to resolve issues and deliver an outstanding customer experience while reporting to the Support & Implementation Manager.
Responsibilities
- Deliver a best-in-class customer experience by responding promptly to customer inquiries
- Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
- Become a product expert so you can answer questions quickly and accurately
- Manage 20–30 open customer conversations at a time
- Own follow-ups and ensure all tickets are resolved in a timely manner
- Collaborate with internal teams on escalated or complex issues
- Spot trends in support issues and share insights with product, tech, and ops
- Contribute to internal knowledge-sharing (documentation, training, etc.)
Requirements
- Proven experience in technical/customer/merchant support or a related role
- Excellent communication and problem-solving skills
- You love helping people and can think on your feet
- Comfortable wearing many hats and juggling priorities
- Ability to multitask, stay organized, and manage time effectively
Preferred qualifications
- Experience in e-commerce (Shopify), SaaS, or analytics is a plus
- Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus
Benefits
- Competitive salary
- Equity packages
- Flexible vacation and PTO
Skills
- Shopify
- Tableau
- Looker
- SQL
- Slack
