Technical Support Engineer
India, Bangalore · DigiCert · 2+ years experience · Posted Oct 5, 2026
At a glance
- Experience
- 2+ years experience
- Location
- India, Bangalore · DigiCert
About the role
- DigiCert is seeking a Technical Support Engineer to provide high-quality support for the DigiCert ONE platform to US-based customers.
- The role involves managing certificate lifecycle products via phone and email while collaborating with cross-functional teams to resolve technical issues.
Responsibilities
- Support US customers on the DigiCert One platform for all certificate lifecycle products via phone and email.
- Project a professional company image through all customer interactions.
- Work with validation teams to process lawyer card requests.
- Collaborate with cross-functional teams to resolve issues and provide solutions.
- Recognize, document, and alert supervisors of trends in customer calls.
- Research through knowledge base articles, labs, and other means to resolve customer issues.
- Master internal tools for timely problem resolution.
- Contribute to the DigiCert knowledge base.
Requirements
- 2+ years degree in IT, related technical degree, or equivalent work experience.
- 2+ years of experience in technical support.
- Strong problem-solving skills.
- Knowledge of PKI certificates.
- Working knowledge of REST APIs.
- Experience working with Windows OS, Active Directory, MAC OS, and Unix.
- Experience configuring SSO and two-factor authentication.
- Strong oral, written, and interpersonal communication skills.
- Detail-oriented with excellent organization skills.
- Self-motivated with the ability to manage time effectively.
Preferred qualifications
- Industry-related certificates (e.g., Security+, MSCE).
- 2+ years of experience in a technical support role within the tech industry.
- Excellent knowledge of Microsoft products and other applicable software or applications.
Benefits
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support
Skills
- PKI
- REST API
- Windows OS
- Active Directory
- MAC OS
- Unix
- SSO
- Two-factor Authentication
