Technical Support Specialist

Remote · 2+ years experience · Full-time · Remote · Posted Sep 28, 2026

At a glance

The Technical Support Specialist will serve as the primary technical contact for the APAC region, helping customers solve problems and unlock value within the Attio platform.
This role involves diagnosing complex technical issues, advocating for customer needs across internal teams, and establishing Attio's presence in Australia as the company's first regional hire.

Provide high-quality support across email, chat, and video while maintaining strong CSAT and meeting SLAs.
Diagnose and resolve complex issues across Attio’s API, webhooks, and SDKs.
Investigate multi-system issues by interpreting logs and error outputs.
Advise on and troubleshoot customer-built automations using tools like Zapier, Make, or n8n.
Troubleshoot MCP server connections and support AI-powered workflow integrations.
Act as the primary technical support contact for the APAC region.
Surface recurring issues and product feedback to the Support, Product, and Engineering teams.
Contribute to Help Center content, internal documentation, and support workflows.
Build and maintain deep expertise in Attio’s product, APIs, and integrations.

2+ years of experience in a technical support or customer support role within SaaS.
Experience troubleshooting APIs, integrations, and workflows.
Comfortable working with logs, debugging issues, and understanding system behavior.
Familiarity with automation tools such as Zapier, Make, or n8n.
Experience with AI-powered workflows and emerging technologies.
Ability to work autonomously and manage complex issues without constant oversight.
Excellent written and verbal communication skills.
Strong customer empathy and problem-solving instincts.