Technology Operations Engineer
Boston · 3+ years experience · Full-time · Hybrid · Posted Sep 28, 2026
At a glance
- Experience
- 3+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Boston
About the role
- The Technology Operations Engineer serves as the primary on-site technology resource for the Boston office.
- This role involves managing Helpdesk support, device lifecycle, SaaS administration, and local onboarding while collaborating with global teams in San Francisco and Zurich.
Responsibilities
- Serve as the primary on-site technology resource and local escalation path for the Boston office.
- Provide Tier 1 Helpdesk support for software, hardware, application access, AV, and networking.
- Own the ITAM function for the Boston office, including inventory, procurement, and asset lifecycle.
- Monitor and maintain Helpdesk service level agreements (SLAs).
- Administer SaaS applications including Okta, Google Workspace, Slack, Jira, Zoom, and Office365.
- Provide occasional coverage during EMEA business hours to support the Zurich office.
- Own the local onboarding experience for Boston, including system deployment and new hire orientation.
- Execute TechOps projects related to identity and access management, client platform, and AV.
- Partner with Workplace and Information Security teams on daily operations and initiatives.
- Develop and maintain Technology Operations documentation.
Requirements
- 3+ years experience troubleshooting hardware, software, and systems in a corporate environment supporting Mac OS and Windows.
- 3+ years experience working in a heavily SaaS-based environment.
- Experience owning or contributing to IT asset management.
- Ability to operate as the sole or primary on-site technology resource.
- Willingness to occasionally flex working hours for EMEA-based coverage.
- Excellent communication skills and customer service attitude.
- Experience with IAM platforms like Okta.
- Experience with ITSM tools like Jira Service Management.
- Experience with endpoint management tools such as Jamf, Fleet, Intune, AWS Workspace, or WorkspaceONE.
- Experience with network troubleshooting and AV systems.
Workplace
- Flexible hybrid work arrangement.
- Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
Skills
- Okta
- Google Workspace
- Jira
- Slack
- Zoom
- Office365
- Mac OS
- Windows
- Jamf
- Fleet
- Intune
- AWS Workspace
Show all 14 skills
- WorkspaceONE
- Jira Service Management
