At a glance
- Experience
- 2+ years experience
- Location
- India · India - Remote
About the role
- The Trust and Safety Analyst will review, investigate, and respond to reports of DNS abuse, including phishing, malware, botnets, and domain impersonation.
- This role evaluates evidence, applies GoDaddy’s policies consistently, documents decisions, and escalates complex or high-risk cases.
- The position is part of a new India Center of Excellence designed to strengthen global coverage and create a more scalable Trust and Safety operation.
Responsibilities
- Review, investigate, and resolve reports involving phishing, malware, spam, fraud, impersonation, and other forms of online abuse
- Apply Trust and Safety policies consistently, documenting decisions and escalating complex or high-risk cases
- Analyze account activity, domains, websites, and related signals to identify abusive behavior and emerging threats
- Respond to internal and external abuse reports accurately and within established service levels
- Maintain clear case records, preserve relevant evidence, and prepare concise investigation summaries
- Identify trends and recommend improvements to policies, workflows, detection methods, and enforcement processes
- Support rotational coverage or occasional weekend and public-holiday work when required for urgent incidents
Requirements
- 2+ years of experience in Trust and Safety, abuse operations, fraud prevention, risk operations, cybersecurity, or a related field
- Experience investigating online abuse and handling sensitive or potentially disturbing content professionally and confidentially
- Ability to use policies, evidence, and risk-based judgment to make sound decisions
- Strong analytical skills and attention to detail
- Ability to manage multiple cases and priorities
- Clear written and verbal communication skills
- Comfort using translation tools to collaborate with an international team and review multilingual content
Preferred qualifications
- Experience working for a domain registrar, web-hosting provider, cloud platform, CDN, or other internet infrastructure company
- Knowledge of domains, DNS, WHOIS or RDAP, hosting services, IP addresses, email headers, and common abuse-reporting or takedown processes
- Familiarity with ICANN requirements
- Familiarity with threat-intelligence tools
- Familiarity with open-source intelligence techniques
- Familiarity with automated abuse-detection systems
Benefits
- Paid time off
- Retirement savings (e.g., 401k, pension schemes)
- Bonus/incentive eligibility
- Equity grants
- Employee stock purchase plan
- Competitive health benefits
- Parental leave
Workplace
- This is a remote position based in India.
- Employees may occasionally visit a GoDaddy office to meet with their team for events or meetings.
Skills
- DNS
- WHOIS
- RDAP
- IP Addresses
- Email Headers
- ICANN
- Threat-intelligence Tools
- Open-source Intelligence