At a glance
- Location
- Foster City
- Salary
- USD 260,000-390,000 · Base salary
About the role
- Zuora is seeking a VP, Product Design to lead the evolution of design as the company transforms toward an AI-native product and operating model.
- This leader will partner closely with Product, Engineering, AI, and executive leadership to rethink how customers interact with Zuora through AI-driven and agentic experiences.
- The role involves defining the design vision, establishing design principles for agentic systems, and building a modern design organization capable of navigating significant technological change.
Responsibilities
- Define the design vision for an AI-native product experience, moving beyond traditional user-interface thinking toward customer intent, intelligent assistance, automation, and outcomes.
- Help define the next generation of enterprise software by exploring the right balance between automation, human control, transparency, and trust.
- Design for agentic experiences by establishing design principles and patterns for products in which AI agents can understand context, make recommendations, execute workflows, and take actions across complex quote-to-cash processes.
- Partner with Product, Engineering, and AI to transform how products are built, moving from sequential handoffs toward collaborative, iterative product development.
- Evolve the design organization, capabilities, and operating model required for an AI-native company while developing a culture that encourages experimentation.
- Create a coherent experience across the Zuora platform by establishing design principles and systems that create consistency across products.
- Bring the customer into the design process through direct engagement, research, observation, and quantitative and qualitative insight.
- Establish responsible design principles for AI, defining how Zuora approaches trust, transparency, explainability, human oversight, permissions, errors, and recovery.
- Partner with executive and business leadership as a senior voice on customer experience and product strategy.
Requirements
- Demonstrated ability to lead design through significant product or organizational transformation and to establish a compelling design vision.
- Strong track record leading product design organizations within sophisticated technology companies with exceptional judgment around interaction design, customer experience, and product strategy.
- Experience partnering with Product and Engineering leaders and comfort engaging deeply in technology, architecture, and the implications of AI on product design.
- Customer-centric background with comfort spending significant time with customers, understanding complex enterprise workflows, and translating insights into product experiences.
- Exceptional communication and storytelling skills with executive presence to challenge established thinking and build trust.
- Demonstrated ability to attract, develop, and retain exceptional design talent and build organizations capable of operating with creativity and accountability.
Preferred qualifications
- Experience designing AI-native or agentic experiences is highly desirable.
- Experience in enterprise SaaS, complex workflow products, platforms, or products serving sophisticated business users is strongly preferred.
Benefits
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave
- Learning & development stipend
- Opportunities to volunteer and give back, including charitable donation matching
- Mental wellbeing resources and support
