Waiter/ Waitress - Dean Street Townhouse, Central London

Dean Street Townhouse, 69-71 Dean St, London W1D 3SE · Dean Street Townhouse · 2-3 years experience · Posted Oct 7, 2026

At a glance

Experience: 2-3 years experience
Location: Dean Street Townhouse, 69-71 Dean St, London W1D 3SE · Dean Street Townhouse

A Waiter plays an essential role in delivering refined, attentive, and personalised service to members and guests at Soho House.
Working closely with the floor and kitchen teams, you are responsible for ensuring a smooth dining experience while reflecting the Club's standards of professionalism, discretion, and excellence.

Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
Take accurate food and drink orders, accommodating any allergies or dietary needs.
Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
Provide knowledgeable recommendations on menu items, including food and drink pairings.
Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member's stay.
Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
Support seamless payment through card, the Soho House App, or House Pay.
Uphold discretion and professionalism, especially when serving VIPs and PWKs.
Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.

2–3 years in a similar high-end dining environment.
Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
Must be able to demonstrate competency as outlined in the training schedule and Club School.
Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
Ability to take direction, work in a team environment and autonomously.

Weekly Pay
Team meal whilst on shift prepared by our chefs
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Staff Room Rates
Health Cash Plan (option to up to 2 additional dependents)
Dental Plan (option to add up to 2 additional dependents)
Birthday Day Off after 1 years' continuous service
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.