At a glance
- Employment
- Full-time
- Location
- US-IL-Chicago-MSO
About the role
- The Account Engineer is a high-impact, cross-functional role designed to accelerate the customer journey from initial acquisition to successful platform adoption and expansion on the Snowflake AI Data Cloud.
- You will be the dedicated customer technical partner, responsible for driving technical enablement and supporting the overall activation and adoption of our customers initial use cases.
Responsibilities
- Manage a critical portfolio of new and early-stage customers, and be accountable for accelerating their time-to-value and achieving sustained platform growth.
- Take ownership of the technical success and consumption trajectory within your assigned portfolio, driving adoption metrics in your assigned accounts, acting as a single point of contact for all customer needs.
- Apply an outcome-based selling mindset to customer engagements, focusing on how the Snowflake AI Data Cloud helps them solve complex data challenges and unlock maximum business value.
- Serve as a trusted strategic advisor immediately following the initial contract close, providing guidance on data strategy, technology stack integration, and ensuring a swift, successful activation of Use Cases.
- Deliver technical value efficiently by leveraging cutting-edge AI-powered development tools and automation to accelerate solutions and implementation guidance.
- Provide customers with critical, Snowflake-specific foundational guidance, including Architectural Best Practices, Workload Isolation & Warehouse Utilization, Resource Monitoring & Alerts, Budgeting, and RBAC/Security Setup.
- Collaborate effectively with the Account Team to highlight risks and establish and nurture trusted relationships with internal Snowflake teams and external partners.
- Create and deliver reusable, high-impact programs, such as Hands-on Labs (HoLs) and webinars, to educate a wide customer audience on specific platform features and industry best practices.
- Act as a key feedback loop from the field to influence future product development, working closely with Product Management and Engineering teams.
- Efficiently triage a broad array of incoming customer inquiries, assisting the field team with demos, troubleshooting, and identifying opportunities to qualify potential business value for the Expansion team.
Requirements
- Hands-on experience with SQL is required.
- Strong foundational understanding and experience with data architecture, data analytics, and the core concepts of major cloud platforms (AWS, Azure, Google Cloud).
- A strong desire to learn, grow your technical skills, and become an expert in the Snowflake platform.
- Excellent written and verbal communication skills with the ability to communicate technical concepts clearly and effectively to diverse audiences.
- Ability to handle multiple projects simultaneously and possess Project Management skills to track, manage, and drive customers to an agreed-upon timeline.
- University degree in computer science, engineering, mathematics, or related fields, or equivalent practical experience in a technical role.
Preferred qualifications
- SnowPro Core certification.
- Proficiency in additional coding languages, particularly Python, Java, or Scala, especially in a data or application development context.
- Experience with modern data technologies (e.g., CI/CD tooling, orchestration tools) or a basic understanding of Data Science concepts.
- Prior experience or strong interest in leveraging AI-powered development tools and coding agents to increase solution delivery efficiency.
Skills
- SQL
- AWS
- Azure
- Google Cloud
- Python
- Java
- Scala
- CI/CD Tooling
- Snowflake
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