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Premium Ticketing Coordinator
Los Angeles · AEG Presents · 2-4 years experience · Onsite · Posted Oct 5, 2026
At a glance
- Experience
- 2-4 years experience
- Workplace
- Onsite
- Location
- Los Angeles · AEG Presents
- Visa sponsorship
- Visa sponsorship not offered
About the role
- The Premium Ticketing Coordinator will provide an array of administrative and supportive functions vital to the Premium Ticketing department overall core functionality.
- This position will be responsible for interfacing with customers via email and phone, as well as creating and maintaining show files and customer databases.
Responsibilities
- Assist with ticket inventory and overall pricing of ticketing, and maintain dynamic pricing initiatives.
- Coordinate and advance numerous items essential for overall program functionality and on-site execution.
- Facilitate sales on back end, provide data on how tickets are selling, and develop innovative ways to increase revenue.
- Respond to customer service inquiries through dedicated email and phone systems.
- Assist on the overall design and development of initiatives for VIP and Platinum ticketing.
- Assist and provide input on collateral, sales and marketing materials, and act as departmental liaison to coworkers, venues, management, agencies, etc.
- Research vendor statements, phone calls and discrepancies, and conduct product research, data collection, and pricing assessments.
- Create and maintain event files and client databases, evaluating existing platforms to ensure content is both accessible and accurate.
- Assist with compilation and subsequent distribution of ticket counts, settlements, and reconciliations, and process/fulfill ticket orders, invoicing, mailings, and payments.
- Actively participate in local functions affiliated with premium initiatives as required.
Requirements
- High School Diploma or its equivalency
- 2-4 years of related work experience
- Working knowledge of supply and demand based economics and underlying principles
- Strong organizational skills, time management skills, and attention to detail
- Demonstrated proficiency with MS Office applications including Excel, PowerPoint, and Word
- Strong work ethic, results orientated, with the ability to go above and beyond what is necessary to achieve success
- Willingness to work long, irregular hours, including nights, weekends, and holidays as required
- Excellent written and verbal communication skills
- Ability to take direction with little to no follow up
Preferred qualifications
- BA/BS Degree Preferred
- Experience in the entertainment or sports industries is preferred
- Experience working with ticketing platforms is preferred
Benefits
- Medical, dental, and vision insurance
- Paid holidays, vacation, and sick time
- Company paid basic life insurance
- Voluntary life insurance
- Parental leave
- 401k Plan with a current employer match of 3%
- Flexible spending and health savings account options
- Wellness offerings
Skills
- MS Office
- Excel
- PowerPoint
- Word
